The focus in service management is twofold:
- On client infrastructure management, and
- On server infrastructure management.
The more complex the IT infrastructure is, the higher and more challenging the need to monitor clients and servers and how they are managed. The need to look after customers’ computers, their software and hardware configuration and location is ever greater, which calls for investments into additional human or software resources. Fortunately, there are tools helpful in speeding up the process of keeping records about clients and their configurations, which is particularly useful in case of distant locations. Such tools enable us to have insight from one place into software and hardware configuration of physical and virtual servers, computers and mobile devices – and to manage an entire lifetime of a computer from one place. OS installation, OS upgrade, patch management, software installation, report compilation, and update maintenance are also included.
Software like that enables maintenance of hundreds of computers and reduces the need to go to distant locations. That way companies gain better control over IT infrastructure and assets, accompanied by significant savings.
- Patch management
- Software distribution
- OS implementation
In order to be able to ensure IT system management, you must possess timely and reliable information on its functioning. The more heterogeneous the system is, the more complex the problem – which makes it very difficult and sometimes even impossible to analyse such data manually. Thus, there are various tools designed for information systems monitoring, including the monitoring of basic hardware, a wide OS palette as well as applications. Server, OS and application availability, and their response time are important indicators that enable administrators gain insight into how an IT system functions. The extraordinary increase in response time might indicate potential problems, and monitoring tools can react in time to prevent a greater breakdown and/or system unavailability.
Software monitoring tools can be divided into several types depending on the level they operate on:
- Hardware monitoring tools
- OS monitoring tools
- Applications monitoring tools
- Network device monitoring tools.
Requirements for IT system availability and the performance of its applications increase along with system complexity. A quality monitoring and management system is in the contemporary sense almost impossible to develop without the extensive use of monitoring applications.
We at ECS are proud of the relationships we have built with our customers and we are aware that trust is a key factor in the success story. That is why we have become a trusted partner for more global brands of computer equipment and other related equipment and parts. ECS is an authorized repair and service center for Hewlett Packard, Dell, IBM, Lenovo, Fujitsu, Acer and many others. Regardless of whether you have a product to repair or need help and advice, feel free to contact us with confidence.
The service of proactive professional help and servicing inevitably includes contractual relationship and SLA parameters definition. The service itself may be conceived in two ways:
- Along the existence of automatic monitoring of equipment, operating systems, applications and services by the user,
- Without the existence of automatic monitoring of equipment, operating systems, applications and services by the user.
In case of automatic monitoring, the service itself is far more efficient because the condition of user’s system or part of the system is monitored in real time, depending on contractual relations. In case of noticing any kind of abnormal operation of a user’s IT system or part of it, ECS employees react promptly and assist in problem solving before it reaches great proportions. Practice has shown that in most cases the problem is solved before it even noticed by the end user. The report on interventions, incidents and state of the system in general is compiled on a monthly basis and submitted to the user.
When automatic monitoring is not possible, ECS employees manually check systems, and operative and application records, and based on them make conclusions about potentially necessary interventions regarding user’s equipment. This approach is less efficient because monitoring does not take place 24 hours a day, but is performed within arranged time limits. The report on interventions, incidents and state of the system in general is compiled on a monthly basis and submitted to the user.
It is in both cases possible to arrange a certain number of onsite visits and check-ups of user equipment, operating systems, applications and services.
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